Return and Refund Policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at pikyourtee@gmail.com Please note that returns will need to be sent to the following address:
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at pikyourtee@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [EMAIL ADDRESS].
Understanding our Return and Refund Policy is important to ensure you have a seamless shopping experience with us. At [Your Company Name], we are committed to providing you with the best service possible. Thus, if you are not completely satisfied with your purchase, you can take advantage of our comprehensive return and refund policy.
First and foremost, our policy lasts for 30 days from the date of purchase. This means you have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. However, certain items are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
To process your return, you must provide a receipt or proof of purchase. Without this proof, we cannot process your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, we will process your refund and a credit will automatically be applied to your original method of payment within a certain amount of days.
In some cases, only partial refunds are granted. This includes any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error. Additionally, any item that is returned more than 30 days after delivery can only be eligible for a partial refund under specific conditions.
So, how do you return an item? It’s simple! To return your product, you need to mail it to our returns address: [Your Company’s Return Address]. Shipping costs for returning your item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Occasionally, you may face issues with refunds not being received. If you haven’t received a refund yet, first, check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Contact Email Address]. Your satisfaction is our top priority, and we will work diligently to resolve any issues.
We also do exchanges. If you need to exchange an item for the same product, send us an email at [Your Contact Email Address] and send your item to: [Your Company’s Return Address]. Exchanges are allowed under the same conditions as returns, and must comply with our 30-day policy.